As a first troubleshooting step, we will need to teach Finale's audio engine how to handle your computer's audio devices. This can sometimes happen on Window computers. I am sorry that this issue has cropped up, but I will be happy to help you resolve it! Thanks for contacting the MakeMusic Customer Success team. My contact with MM via the "Submit a request" link produced the following response. I recently encountered a similar problem where one of my VST instruments dropped off the face of Finale and temporarily even Garritan started generating error messages.
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